This course aims to assist delegates in understanding the principles of performance management and the techniques used in carrying out an effective appraisal interview.

First-line supervisors, team leaders, new and experienced department managers

On completion of the training, participants will be able to

  • Understand the importance of Continuous Staff Development
  • Devise strategies for managing performance more effectively
  • Deal with underperforming members of staff
  • Plan and prepare for an appraisal skills interview
  • Identify and use different questioning techniques and styles
  • Demonstrate listening skills

Continuous Staff Development

  • What is Continuous Staff Development?
  • The benefits to the organisation, the team and the individual.
  • Creating the right environment for development and learning

Performance Management

  • Winning commitment by motivating your staff as individuals and as a team
  • Identifying the skills, attitudes and knowledge needs by colleagues.
  • Training, developing and empowering new and experienced staff
  • Coaching, praising and providing constructive performance reviews

Delegation and Empowerment

  • Empowering staff through the delegation of tasks
  • Delegating with confidence – effective techniques


  • Why people under-perform
  • Discussing expectations
  • Defining the problem, identifying and closing the gap

Appraisal Interview

  • The structure of the interview
  • Your role in the interview
  • The role of your interviewee
  • Setting goals and objectives
  • Preparing performance statements
  • Directing the conversation to objectives and aspirations

Recommended 1 day course for up to 12 delegates

This course can be delivered:

  • to meet individual company requirements
  • within company premises
  • specifically to a group or team of staff
  • one to one for senior executives