This course aims to provide the personal and interpersonal skills required to help you communicate and work more effectively and confidently both in and outwith the workplace.

This course will benefit anyone who wishes to enhance their personal and interpersonal skills.

  • Outline factors which influence behaviour
  • Improve their effectiveness both individually and in a team.
  • Develop and improve their assertiveness with others.
  • Demonstrate problem solving and decision making skills.
  • Communicate more effectively.


  • Perception
  • Personality Types
  • Attitudes
  • Influences


  • Non-Verbal Communication
  • Verbal Communication
  • Questioning skills
  • Listening skills
  • Writing Skills

Confidence and Attitude

  • Assertive and Passive Behaviour
  • Positive Mindset
  • Creative Thinking

Recommended 2-day workshop for up to 12 delegates

This course can be delivered: –

  • to meet individual company requirements
  • within company premises
  • specifically to a group or team of staff
  • one to one for senior executives